Entry Level Job
Front
Office
Job Profile: Front
Office
Department: Management
Experience: Entry Level Job
Job Type: international Cruise Job
Salary Range: US $ 1000-1200
Salary: According to your Qualifications and Experience.
Working Hours: Normally 9 Hours, beyond 09 Hours you will be entitle to
get overtime payout $ 5-7 per Hour.
Week Off: There is No week off, you will get Time Off
Employment Type: Fixed Term Contract for Nine Months
This is renewable Contract it will be renewed after Nine
months.
Cruise Name and Route: Now this is the combine hiring for multiple cruises. Your Joining
Cruise’s name and route will be mentioned in your joining letter.
Cost and Charges: You have to bear only your medical cost which is also refundable with your
first month salary. You have to do your medical checkup from DGFT authorized
hospital only.
Processing Time: From Interview to Joining Letter/Visa, it will take two months time.
Joining Location: Mumbai
Benefits: You will get Medical
Facility (ESCI), Health Insurance, Life Insurance, PF, Food and Accommodation.
Two months paid leave during your Nine months Contract.
Leave: Two months paid leave during your Nine months Contract.
Hiring
Process:
- CV Shortlisting
- Telephonic Interview
- Online Interview
If
Selected
- Offer of Employment
- Offer Letter Acceptance
- Medical Checkup
- Police Clearance Certificate
- STCW and CDC
- Visa Process
- Joining Letter
Responsibilities
·
Assist with
the day-to-day management of the Front Office operations.
·
Demonstrate
the ability to effectively interact, coordinate and communicate with all team
members of high guest impact areas (F&B operations, guest services,
housekeeping, travel agents, etc.) to ensure a smooth arrival through departure
experience for all guests.
·
Be an expert
and demonstrate knowledge of all services/features, hours of operations, room
types, room rates, special packages and promotions, daily house count and
expected arrivals/departures or room availability status to anticipate and
respond to guest inquiries promptly and accurately.
·
Maintain and
successfully execute departmental and hotel policies (to include but not
limited to relocation procedures, safe deposit box procedures, auditing
accuracy of timecards, key control procedures, accurate billing, check-in an
-out procedures, cashiering, safety, lost/found policy, etc.)
·
Be a
professional in Opera PMS and QuickBooks
·
Take on
accounting specific tasks as and when required.
·
Approach
internal and external guest requests with a sense of heartfelt care and urgency;
provide prompt follow-up to ensure 100% guest satisfaction.
·
Maintain
confidentiality of guest information.
·
Foster and
maintain strong, positive relationships with team members across all
departments through communication and regular face-to-face interaction.
·
Assist in HR
procedures such as advertising available positions, answering applications,
handling work permits, governmental registrations, permit renewals etc.
·
Assist with
all financial responsibilities, payroll, and taxes etc.
· Comfortable on a boat and to do tow
Requirements
·
A high
proficiency in English is required for this position, other languages are
advantageous.
·
Experience
with Windows, MAC, and Office.
·
Proficiency
in Micros POS highly desirable.
·
Good in-depth
understanding of Opera PMS, QuickBooks required.
·
A patient and
well-mannered personality with a strong problem-solving attitude is a must for
this position along with excellent communication and interpersonal skills.
·
Multi-tasking
ability, diligence, and strong attention to detail.
·
Excellent
organizational skills and willingness to follow-up from start to finish achieving
results.
This is a remote, island based live-in position in the
Caribbean therefore, you must be comfortable on and around water (regular boat
transfers to the main island), physically fit and able to occasionally work
long hours in a hot, humid environment.