Front Office

Job Profile: Front Office

Department: Management

Experience: 05-10 Years

Job Type: International Cruise Job

Salary Range: US $ 1500-2000

Salary: According to your Qualifications and Experience.

Working Hours: Normally 9 Hours, beyond 09 Hours you will be entitle to get overtime payout $ 5-7 per Hour.

Week Off: There is No week off, you will get Time Off

Employment Type: Fixed Term Contract for Nine Months

This is renewable Contract it will be renewed after Nine months.

Cruise Name and Route: Now this is the combine hiring for multiple cruises. Your Joining Cruise’s name and route will be mentioned in your joining letter.

Cost and Charges: You have to bear only your medical cost which is also refundable with your first month salary. You have to do your medical checkup from DGFT authorized hospital only.

Processing Time: From Interview to Joining Letter/Visa, it will take two months time.

Joining Location: Mumbai

Benefits: You will get Medical Facility (ESCI), Health Insurance, Life Insurance, PF, Food and Accommodation. Two months paid leave during your Nine months Contract.

Leave: Two months paid leave during your Nine months Contract.

Hiring Process:

• CV Shortlisting
• Telephonic Interview
• Online Interview

If Selected

• Offer of Employment
• Offer Letter Acceptance
• Medical Checkup
• Police Clearance Certificate
• STCW and CDC
• Visa Process
• Joining Letter

Responsibilities

·         Assist with the day-to-day management of the Front Office operations.

·         Demonstrate the ability to effectively interact, coordinate and communicate with all team members of high guest impact areas (F&B operations, guest services, housekeeping, travel agents, etc.) to ensure a smooth arrival through departure experience for all guests.

·         Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures or room availability status to anticipate and respond to guest inquiries promptly and accurately.

·         Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of timecards, key control procedures, accurate billing, check-in an -out procedures, cashiering, safety, lost/found policy, etc.)

·         Be a professional in Opera PMS and QuickBooks

·         Take on accounting specific tasks as and when required.

·         Approach internal and external guest requests with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.

·         Maintain confidentiality of guest information.

·         Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.

·         Assist in HR procedures such as advertising available positions, answering applications, handling work permits, governmental registrations, permit renewals etc.

·         Assist with all financial responsibilities, payroll, and taxes etc.

·         Comfortable on a boat and to do tow

Requirements

·         A high proficiency in English is required for this position, other languages are advantageous.

·         Experience with Windows, MAC, and Office.

·         Proficiency in Micros POS highly desirable.

·         Good in-depth understanding of Opera PMS, QuickBooks required.

·         A patient and well-mannered personality with a strong problem-solving attitude is a must for this position along with excellent communication and interpersonal skills.

·         Multi-tasking ability, diligence, and strong attention to detail.

·         Excellent organizational skills and willingness to follow-up from start to finish achieving results.

This is a remote, island based live-in position in the Caribbean therefore, you must be comfortable on and around water (regular boat transfers to the main island), physically fit and able to occasionally work long hours in a hot, humid environment.